Privacy Policy

Who this policy covers

This policy applies when you contact NEXORA STORE, an online store based in Yangon, through its Facebook Page or Messenger assistant.

Information we receive and use

• Messages and conversation details. When you message the Page, Meta sends the assistant your message and related identifiers and timestamps. We use these to reply, keep track of the conversation and pass questions to store staff when needed.
• Order details you provide. If you place an order, we may ask for your name, phone number, delivery address, product choice and payment preference. Store staff use these details to confirm and fulfill your order, arrange delivery and help with order questions.

Services that help us operate

• Meta provides Facebook and Messenger and handles messages and replies sent through those services.
• DigitalOcean and Cloudflare help host and route requests to the Messenger assistant.
• OpenAI may process the text of a short message to identify the topic when the assistant needs help understanding it. The assistant skips this step during checkout and filters messages for patterns associated with contact details before sending text for classification.
• Resend and Telegram deliver general alerts to store staff when a chat needs attention. These alerts direct staff to the Page inbox.
• Delivery providers may receive the contact and address details needed to deliver your order.

How long information is kept

The assistant keeps short-lived records used to manage replies and staff follow-ups, such as hashed identifiers, recent product context and, in some cases, a short message excerpt. The assistant clears older operational records after seven days. That period applies to the assistant’s own records. Messages in Meta’s inbox and order records used by store staff are handled separately.

We keep order records as needed for fulfillment, support, and applicable recordkeeping requirements.

Request access, correction or deletion

Message NEXORA STORE on Messenger from the account you used to contact us. Say that you want to access, correct or delete your information. For deletion, you can write “Please delete my NEXORA Messenger data.”

Store staff may ask for enough information to verify and locate your records. We’ll respond in Messenger and explain what we can remove from the records we control and what we are required to retain. For data controlled by Meta, use Facebook’s privacy and account tools.